FAQs

All(55) General(12) Member(14) Send Money(22) Receive Money(4)

Q I cannot use eKYC, is there any other way?
A We can help you register with video call via KakaoTalk.
Please contact our customer service.

[Customer Center]
<Korean>
Call 82-2-6956-0023
Operating Hours : Mon-Fri 10-19 (Closed on national holidays)
<English>
Call 82-2-6956-7078
Operating Hours : Mon-Sun 10-19 (Closed on national holidays)
Q I am stuck with eKYC and I get the 'Try Again' error. What causes the problem?
A To take photos of your ID, please change the 'camera permission' settings of your phone.
To see how to resolve the issue, please check the URL down below.

▼Allowing Camera Access
https://www.moneyonline.kr/ko/member/ekyc/help/how_to_activate_camera_access
Q Can I use scanned images of my ID for eKYC?
A To prevent ID theft, we only accept photos of your real ID.
If we suspect that the uploaded photos are taken with scanned or copied ID we will suspend any further verification.
Q Why is eKYC used for the ID verification?
A eKYC is a measure to prevent ID theft.
Your cooperation will help us to make our remittance services more secure.
Q What is eKYC?
A eKYC is an ID verification method where you take and upload photos of the front, back, thickness of your photo ID and a video of you holding your ID.
Q How can I change my password?
A You can change your password from ‘My Account' > 'Change Password.’

▼Change Password
https://moneyonline.kr/member/password/change/
Q Why do moneyOnline send registration URL through email or SMS?
A We are sending registration URL to your phone or mail address to verify the validity of your contact point.

* Note
Depending on your email settings, our mail might be automatically classified as a ‘spam mail.’
Please check your ‘spam’ folder if you can not find our mail in your inbox.
If you still can not receive our mail, please contact your email provider.
Q If I change my address and name, what do I need to do additionally?
A In the case of changing address and name, you need to verify your ID once again.
Q There is a bank account registered in my list that I haven't registered. Is everything OK?
A There are mainly 2 reasons why you might have a bank account automatically registered.

1) Due to merger between banks, an account under new bank name as shown on the banking network
2) Bank account that you have used for guest receive might have automatically added to your list after you have enrolled

If you do not think that any of the above explains your case, please contatct moneyOnline customer center.

[Customer Center]
<Korean>
Call 82-2-6956-0023
Operating Hours : Mon-Fri 10-19 (Closed on national holidays)
<English>
Call 82-2-6956-7078
Operating Hours : Mon-Sun 10-19 (Closed on national holidays)
Q What type of ID can be used for ID verification? Is there additional process needed?
A At moneyOnline we ask you to submit different types of IDs depending on your nationality and to register your domestic(Korean) bank account.

▼Koreans
Resident Registration Card, Drivers' Licensce, Adolescent Card
▼Foreigners
Alien Registration Card, Overseas Korean Registration Card, Permanent Residence Card, Passport
Q Do I have to go through the KYC process every time I trransact with moneyOnline?
A KYC process takes place when you first enroll yourself and when you transact for the first time with us.
Please note that to ensure safe transactions and to prevent any fraud cases, our opeartor might reach to you for further verification.

▼ID Verfication
https://moneyonline.kr/identity/procedure/
▼Bank Account Registration
https://moneyonline.kr/account/register/
Q How can I enroll myself?
A First read through our T&C and click 'agree', then input your mobile phone number or email to which your registration URL will be sent to.
Access the URL and fill up all mandatory fields and submit.
You will soon get an email from us notifying you of a successful enrollment.
Once done, please process with our ID verification process.

▼Member Registration
https://www.moneyonline.kr/member/agreement/
Q How can I delete my bank account from moneyOnline?
A To comply with various Korean regulations, moneyOnline is obligated to preserve your member and order information for a certain period.
For this reason, your bank account can not be deleted once it is registered.
Q Why can’t I deactivate my account?
A You can not deactivate your account, if you have one or more ongoing transactions (order status : 'Awaiting Payment', 'Payment Confirmed', 'Processing Order').
Moreover, if you have any deposit left with us or if there is any uncompleted refund, deactivation will be deactivated.
You can check your order status and deposit from 'My Account'.

▼My Account
https://moneyonline.kr/member/top/
Q How can I check the status of my receive order?
A You can check the order status from 'My Account' > 'Receive History'

▼Receive History
https://moneyonline.kr/member/top/
Q What do I need to receive a MoneyGram order?
A To receive MoneyGram order you need the following:

1.Your domestic(Korean) bank account
2.MoneyGram reference number issued by your sender
3.Sender’s Last name
Q Do I need to enroll myself to receive a MoneyGram order that's less than KRW 1 million?
A If you are receiving less than KRW 1 million per week there is no need for you to enroll yourself.
Q Is there a bank transfer fee when receiving MoneyGram order from moneyOnline?
A If you are collecting your funds to Shinhan or Jeju bank account, there is no bank transfer fee.
Otherwise, KRW 500 will be deducted from your receiving amount as the transfer fee.
Please note that the bank transfer fee may change without prior notice.
Q How can I check the status of my send order?
A You can check the order status from 'My Account' > 'Send History'

▼Send History
https://moneyonline.kr/member/top/
Q Where can I check my order history?
A You can check your order history from 'My Account.'

▼Order History
https://moneyonline.kr/member/top/
Q Is it possible to get my receipt?
A Yes, you can get your receipt in PDF format after your order is processed.
Access 'My Account', click an order number that has been processed and you will see the details of the order.
Click the ‘Remittance Receipt’ button to download your receipt.

▼Send History
https://moneyonline.kr/member/top/
Q What is 'refundable amount'?
A Refundable amount is the amount of money you have within moneyOnline as a deposit.
Q How can I request refund?
A You can request refund from 'My Account.'
Please note that you can only receive your refund through a bank account you have registered with us and
that bank transfer fee of KRW 500 will be deducted depending on your bank.

▼Request Refund
https://moneyonline.kr/payment/payback/
Q My beneficiary is claiming that he/she has been refused of payment. What should I do?
A In such cases, you will have to contact MoneyGram yourself.

Phone number : 080-0805-7496

Please have your English name, beneficiary's English name, reference number ready to get a speedy response from them.
Q Can I reserve an order?
A Sorry.
Currently, moneyOnline does not offer any reservation orders.
Q Is it possible to cancel my send order?
A You can cancel your order only if the status of your order is either 'Awaiting Payment' or 'Payment Confirmed.'
Log into our website, go to ‘My Account' > 'Send History’ and click on the order number you want to request for a cancellation.

▼Send History
https://moneyonline.kr/member/top/
Q I realized that there is a typo on my beneficiary’s name. What should I do?
A If the status of your order is 'Awaiting Payment' or 'Payment Confirmed,' you can cancel your order and place a new order with the correct name.
Log into our website, go to ‘My Account' > 'Send History’ and click on the order number you want to request for a cancellation.

▼Send History
https://moneyonline.kr/member/top/
Q When can I choose the option to fix the receiving amount in USD?
A The option is available during 8AM to 4 PM on a business day.
Q When can I use moneyOnline service?
A You can use moneyOnline service 24/7 from our website.
However, remittance operation and customer service are provided only during our business hours, 10AM to 7PM.
※Please note that our service may be stopped due to a system failure, MoneyGram's policy, etc.

[Customer Center]
<Korean>
Call 82-2-6956-0023
Operating Hours : Mon-Fri 10-19 (Closed on national holidays)
<English>
Call 82-2-6956-7078
Operating Hours : Mon-Sun 10-19 (Closed on national holidays)
Q When does the receiving amount get fixed for my send order?
A The receiving amount is fixed the moment our operator processes your order.

*In case you have chosen the option to fix the receiving amount in USD, it is fixed the moment you place your order.
*Please keep in mind that in some countries the receiving amount may change due to various reasons.
Q Can I change my send amount after placing an order?
A Sorry, you can not change the amount once you have placed your order.
Please cancel and place your order again.
Q I have placed a send order. What do I do next?
A If you have finished placing an order, now you need to make your payment.
Your order will be processed only after your payment is confirmed.
Once your order is processed we will send out your reference number to you via mail or SMS.
Please pass on the number to your beneficiary.
Q It is quite tedious to input my beneficiary information again and again. Is there an easier way?
A At moneyOnline, you can save and retrieve your beneficiary information from your beneficiary list.
Access 'My Account' > 'Beneficiary List' and add your beneficiary to save your time.

▼Beneficiary List
https://moneyonline.kr/remittee/list/
Q Is it possible to fix the receiving amount for my beneficiary?
A Yes, only if your beneficiary is receiving in USD.
Please check on the option 'fix the receiving amount in USD ' while placing order.

* Note that the option is only available during 8AM to 4 PM and that you will need to make your payment within 2 hours.
Q Which countries do moneyOline cover?
A Too many to name one by one, since moneyOnline fully covers all corridors that MoneyGram can send money to.

* Due to MoneyGram's policies, deistination countries may change without prior notice .
Please check the link down below to see our current coverage.

▼Countries Covered (Major countries)
https://moneyonline.kr/remit/help/countries

▼Countries Covered (Full list)
https://www.moneyonline.kr/remit/help/countrylist-name
Q What fee do moneyOnline charge?
A You can check our fee from the link down below.

▼Service Fees
https://moneyonline.kr/remit/help/info-charge
Q Is there a limit in transaction amount?
A In order to comply with the Korean regulations, moneyOnline has implemented following restrictions.

▼Amount Limit
Send : USD 5,000 per transaction/ USD100,000 annually
Receive: USD 5,000 per transaction/ USD100,000 annually
Q Is there a way to know the cost before placing an order?
A Access our top page and use the calculator to get an estimation.

▼moneyOnline Top Page
https://www.moneyonline.kr/
Q Where can I place a send order?
A Before you place a send order, you need to first enroll yourself and complete our KYC process.
If you are done with the process, please login to our site and click on 'Send Money' > 'Place a Send Order' from the top menu.

▼Place a Send Order
https://www.moneyonline.kr/remit/register/
Q Where can I find a MoneyGram agent near by my beneficiary?
A Click the link down below to find all the MoneyGram agents in the world.

▼MoneyGram Site
https://www.moneygram.com/intl/Documents/locator-map.html
Q Does moneyOnline provide currency exchange services?
A Sorry.
Currently, moneyOnline does not offer any currency exchange service.
Q How many remittance companies are there in Korea?
A You can check the list from the website of Korean Financial Supervisory Service.

▼List of remittance companies (Korean)
https://fine.fss.or.kr/main/fin_comp/smallsum/remittance1.jsp
Q What is a remittance company?
A It is a company certified to provide overseas remittance services complying with the rigorous standards of Korean government and supervised by the Korean Financial Supervisory Service.
Furthermore, it is obligatory for the remittance companies to have the customers' funds insured by a performance bond, so it is perfectly safe for you transact with moneyOnline.
Q I do not have a Korean address. Can I use the service?
A If you have a valid contact and a domestic(Korean) bank account, you are eligible to use our service regardless of where you reside.
Q Can foreigner use this service?
A Regardless of your nationality, if you are currently residing in Korea and have a valid ID and a domestic(Korean) bank account you are eligible to use our service.
Q What is MoneyGram?
A MoneyGram or MoneyGram Payment Systems,Inc ('MoneyGram') is the second largest remittance company in the world,
with 350,000 some agents covering over 200 countries.
Q Is moneyOnline only available in Korean?
A No, moneyOnline offers two language options: Korean, English.
You can select your preferred language from the top right corner of our site.

Moreover, our customer support is provided in both Korean and English.

[Customer Center]
<Korean>
Call 82-2-6956-0023
Operating Hours : Mon-Fri 10-19 (Closed on national holidays)
<English>
Call 82-2-6956-7078
Operating Hours : Mon-Sun 10-19 (Closed on national holidays)
Q I have a missed call from moneyOnline. Is there any reason why moneyOnline will contact me?
A To prevent frauds, moneyOnline is monitoring all of its transactions.
One of our operators may contact you via video call to check and confirm whether an order placed under your name was actually created by you
or if there is any chance that your ID is being used illegally.
Q How can I receive various mails from moneyOnline?
A You can activate mail subscription while enrolling yourself.
If you want to change your subscription status after you have selected ‘do not subscribe’, please access ‘My Account > Member Information’.
Q Is moneyOnlien safe to use? Does my fund is guaranteed?
A Yes, indeed.
moneyOnline service is provided by C-Square Korea, one of the first remittance companies (License No. 2017-3) certified by the Korean government.
Moreover, funds up to 300 million KRW, is fully covered by Seoul Guarantee Insurance Company.
Q Can I visit moneyOnline branch?
A Sorry.
Currently, you can only make orders online.
Q What do I need to use the service?
A If you want to receive a MoneyGram order (under KRW 1 million per week), all you need is a domestic(Korean) bank account under your name.
There is no need for enrollment or ID verification. If you want to send money overseas or receive orders over KRW 1 million per week,
you need to enroll yourself, submit your photo ID, and register your domestic(Korean) bank account to our site.
Q When is the deadline for my payment?
A You must make your payment within 7 days after you place an order.

*In case you have chosen the option to fix the receiving amount in USD, you need to make payment within 2 hours.
Q Do I need to register all bank accounts that I wish to use with moneyOnline?
A To comply with the Korean regulations, we kindly ask you to register all your bank accounts that you want to use to transact with moneyOnline.
Access 'My Account' > 'Account List' and to check and add your bank account.

▼Beneficiary List
https://moneyonline.kr/account/list/
Q When will my order be processed?
A At moneyOnline, we all work hard from 10 AM to 7 PM.
Please be advised that orders which have been confirmed of payment before 6 PM will be processed on the same day.
Any order confirmed of payment after 6PM will be queued to be processed the next business day.

Q Does moneyOnline provide currency exchange services?
A Sorry.
Currently, moneyOnline does not offer any currency exchange service.
Q How many remittance companies are there in Korea?
A You can check the list from the website of Korean Financial Supervisory Service.

▼List of remittance companies (Korean)
https://fine.fss.or.kr/main/fin_comp/smallsum/remittance1.jsp
Q What is a remittance company?
A It is a company certified to provide overseas remittance services complying with the rigorous standards of Korean government and supervised by the Korean Financial Supervisory Service.
Furthermore, it is obligatory for the remittance companies to have the customers' funds insured by a performance bond, so it is perfectly safe for you transact with moneyOnline.
Q I do not have a Korean address. Can I use the service?
A If you have a valid contact and a domestic(Korean) bank account, you are eligible to use our service regardless of where you reside.
Q Can foreigner use this service?
A Regardless of your nationality, if you are currently residing in Korea and have a valid ID and a domestic(Korean) bank account you are eligible to use our service.
Q What is MoneyGram?
A MoneyGram or MoneyGram Payment Systems,Inc ('MoneyGram') is the second largest remittance company in the world,
with 350,000 some agents covering over 200 countries.
Q Is moneyOnline only available in Korean?
A No, moneyOnline offers two language options: Korean, English.
You can select your preferred language from the top right corner of our site.

Moreover, our customer support is provided in both Korean and English.

[Customer Center]
<Korean>
Call 82-2-6956-0023
Operating Hours : Mon-Fri 10-19 (Closed on national holidays)
<English>
Call 82-2-6956-7078
Operating Hours : Mon-Sun 10-19 (Closed on national holidays)
Q I have a missed call from moneyOnline. Is there any reason why moneyOnline will contact me?
A To prevent frauds, moneyOnline is monitoring all of its transactions.
One of our operators may contact you via video call to check and confirm whether an order placed under your name was actually created by you
or if there is any chance that your ID is being used illegally.
Q How can I receive various mails from moneyOnline?
A You can activate mail subscription while enrolling yourself.
If you want to change your subscription status after you have selected ‘do not subscribe’, please access ‘My Account > Member Information’.
Q Is moneyOnlien safe to use? Does my fund is guaranteed?
A Yes, indeed.
moneyOnline service is provided by C-Square Korea, one of the first remittance companies (License No. 2017-3) certified by the Korean government.
Moreover, funds up to 300 million KRW, is fully covered by Seoul Guarantee Insurance Company.
Q Can I visit moneyOnline branch?
A Sorry.
Currently, you can only make orders online.
Q What do I need to use the service?
A If you want to receive a MoneyGram order (under KRW 1 million per week), all you need is a domestic(Korean) bank account under your name.
There is no need for enrollment or ID verification. If you want to send money overseas or receive orders over KRW 1 million per week,
you need to enroll yourself, submit your photo ID, and register your domestic(Korean) bank account to our site.

Q I cannot use eKYC, is there any other way?
A We can help you register with video call via KakaoTalk.
Please contact our customer service.

[Customer Center]
<Korean>
Call 82-2-6956-0023
Operating Hours : Mon-Fri 10-19 (Closed on national holidays)
<English>
Call 82-2-6956-7078
Operating Hours : Mon-Sun 10-19 (Closed on national holidays)
Q I am stuck with eKYC and I get the 'Try Again' error. What causes the problem?
A To take photos of your ID, please change the 'camera permission' settings of your phone.
To see how to resolve the issue, please check the URL down below.

▼Allowing Camera Access
https://www.moneyonline.kr/ko/member/ekyc/help/how_to_activate_camera_access
Q Can I use scanned images of my ID for eKYC?
A To prevent ID theft, we only accept photos of your real ID.
If we suspect that the uploaded photos are taken with scanned or copied ID we will suspend any further verification.
Q Why is eKYC used for the ID verification?
A eKYC is a measure to prevent ID theft.
Your cooperation will help us to make our remittance services more secure.
Q What is eKYC?
A eKYC is an ID verification method where you take and upload photos of the front, back, thickness of your photo ID and a video of you holding your ID.
Q How can I change my password?
A You can change your password from ‘My Account' > 'Change Password.’

▼Change Password
https://moneyonline.kr/member/password/change/
Q Why do moneyOnline send registration URL through email or SMS?
A We are sending registration URL to your phone or mail address to verify the validity of your contact point.

* Note
Depending on your email settings, our mail might be automatically classified as a ‘spam mail.’
Please check your ‘spam’ folder if you can not find our mail in your inbox.
If you still can not receive our mail, please contact your email provider.
Q If I change my address and name, what do I need to do additionally?
A In the case of changing address and name, you need to verify your ID once again.
Q There is a bank account registered in my list that I haven't registered. Is everything OK?
A There are mainly 2 reasons why you might have a bank account automatically registered.

1) Due to merger between banks, an account under new bank name as shown on the banking network
2) Bank account that you have used for guest receive might have automatically added to your list after you have enrolled

If you do not think that any of the above explains your case, please contatct moneyOnline customer center.

[Customer Center]
<Korean>
Call 82-2-6956-0023
Operating Hours : Mon-Fri 10-19 (Closed on national holidays)
<English>
Call 82-2-6956-7078
Operating Hours : Mon-Sun 10-19 (Closed on national holidays)
Q What type of ID can be used for ID verification? Is there additional process needed?
A At moneyOnline we ask you to submit different types of IDs depending on your nationality and to register your domestic(Korean) bank account.

▼Koreans
Resident Registration Card, Drivers' Licensce, Adolescent Card
▼Foreigners
Alien Registration Card, Overseas Korean Registration Card, Permanent Residence Card, Passport
Q Do I have to go through the KYC process every time I trransact with moneyOnline?
A KYC process takes place when you first enroll yourself and when you transact for the first time with us.
Please note that to ensure safe transactions and to prevent any fraud cases, our opeartor might reach to you for further verification.

▼ID Verfication
https://moneyonline.kr/identity/procedure/
▼Bank Account Registration
https://moneyonline.kr/account/register/
Q How can I enroll myself?
A First read through our T&C and click 'agree', then input your mobile phone number or email to which your registration URL will be sent to.
Access the URL and fill up all mandatory fields and submit.
You will soon get an email from us notifying you of a successful enrollment.
Once done, please process with our ID verification process.

▼Member Registration
https://www.moneyonline.kr/member/agreement/
Q How can I delete my bank account from moneyOnline?
A To comply with various Korean regulations, moneyOnline is obligated to preserve your member and order information for a certain period.
For this reason, your bank account can not be deleted once it is registered.
Q Why can’t I deactivate my account?
A You can not deactivate your account, if you have one or more ongoing transactions (order status : 'Awaiting Payment', 'Payment Confirmed', 'Processing Order').
Moreover, if you have any deposit left with us or if there is any uncompleted refund, deactivation will be deactivated.
You can check your order status and deposit from 'My Account'.

▼My Account
https://moneyonline.kr/member/top/

Q How can I check the status of my send order?
A You can check the order status from 'My Account' > 'Send History'

▼Send History
https://moneyonline.kr/member/top/
Q Where can I check my order history?
A You can check your order history from 'My Account.'

▼Order History
https://moneyonline.kr/member/top/
Q Is it possible to get my receipt?
A Yes, you can get your receipt in PDF format after your order is processed.
Access 'My Account', click an order number that has been processed and you will see the details of the order.
Click the ‘Remittance Receipt’ button to download your receipt.

▼Send History
https://moneyonline.kr/member/top/
Q What is 'refundable amount'?
A Refundable amount is the amount of money you have within moneyOnline as a deposit.
Q How can I request refund?
A You can request refund from 'My Account.'
Please note that you can only receive your refund through a bank account you have registered with us and
that bank transfer fee of KRW 500 will be deducted depending on your bank.

▼Request Refund
https://moneyonline.kr/payment/payback/
Q My beneficiary is claiming that he/she has been refused of payment. What should I do?
A In such cases, you will have to contact MoneyGram yourself.

Phone number : 080-0805-7496

Please have your English name, beneficiary's English name, reference number ready to get a speedy response from them.
Q Can I reserve an order?
A Sorry.
Currently, moneyOnline does not offer any reservation orders.
Q Is it possible to cancel my send order?
A You can cancel your order only if the status of your order is either 'Awaiting Payment' or 'Payment Confirmed.'
Log into our website, go to ‘My Account' > 'Send History’ and click on the order number you want to request for a cancellation.

▼Send History
https://moneyonline.kr/member/top/
Q I realized that there is a typo on my beneficiary’s name. What should I do?
A If the status of your order is 'Awaiting Payment' or 'Payment Confirmed,' you can cancel your order and place a new order with the correct name.
Log into our website, go to ‘My Account' > 'Send History’ and click on the order number you want to request for a cancellation.

▼Send History
https://moneyonline.kr/member/top/
Q When can I choose the option to fix the receiving amount in USD?
A The option is available during 8AM to 4 PM on a business day.
Q When can I use moneyOnline service?
A You can use moneyOnline service 24/7 from our website.
However, remittance operation and customer service are provided only during our business hours, 10AM to 7PM.
※Please note that our service may be stopped due to a system failure, MoneyGram's policy, etc.

[Customer Center]
<Korean>
Call 82-2-6956-0023
Operating Hours : Mon-Fri 10-19 (Closed on national holidays)
<English>
Call 82-2-6956-7078
Operating Hours : Mon-Sun 10-19 (Closed on national holidays)
Q When does the receiving amount get fixed for my send order?
A The receiving amount is fixed the moment our operator processes your order.

*In case you have chosen the option to fix the receiving amount in USD, it is fixed the moment you place your order.
*Please keep in mind that in some countries the receiving amount may change due to various reasons.
Q Can I change my send amount after placing an order?
A Sorry, you can not change the amount once you have placed your order.
Please cancel and place your order again.
Q I have placed a send order. What do I do next?
A If you have finished placing an order, now you need to make your payment.
Your order will be processed only after your payment is confirmed.
Once your order is processed we will send out your reference number to you via mail or SMS.
Please pass on the number to your beneficiary.
Q It is quite tedious to input my beneficiary information again and again. Is there an easier way?
A At moneyOnline, you can save and retrieve your beneficiary information from your beneficiary list.
Access 'My Account' > 'Beneficiary List' and add your beneficiary to save your time.

▼Beneficiary List
https://moneyonline.kr/remittee/list/
Q Is it possible to fix the receiving amount for my beneficiary?
A Yes, only if your beneficiary is receiving in USD.
Please check on the option 'fix the receiving amount in USD ' while placing order.

* Note that the option is only available during 8AM to 4 PM and that you will need to make your payment within 2 hours.
Q Which countries do moneyOline cover?
A Too many to name one by one, since moneyOnline fully covers all corridors that MoneyGram can send money to.

* Due to MoneyGram's policies, deistination countries may change without prior notice .
Please check the link down below to see our current coverage.

▼Countries Covered (Major countries)
https://moneyonline.kr/remit/help/countries

▼Countries Covered (Full list)
https://www.moneyonline.kr/remit/help/countrylist-name
Q What fee do moneyOnline charge?
A You can check our fee from the link down below.

▼Service Fees
https://moneyonline.kr/remit/help/info-charge
Q Is there a limit in transaction amount?
A In order to comply with the Korean regulations, moneyOnline has implemented following restrictions.

▼Amount Limit
Send : USD 5,000 per transaction/ USD100,000 annually
Receive: USD 5,000 per transaction/ USD100,000 annually
Q Is there a way to know the cost before placing an order?
A Access our top page and use the calculator to get an estimation.

▼moneyOnline Top Page
https://www.moneyonline.kr/
Q Where can I place a send order?
A Before you place a send order, you need to first enroll yourself and complete our KYC process.
If you are done with the process, please login to our site and click on 'Send Money' > 'Place a Send Order' from the top menu.

▼Place a Send Order
https://www.moneyonline.kr/remit/register/
Q Where can I find a MoneyGram agent near by my beneficiary?
A Click the link down below to find all the MoneyGram agents in the world.

▼MoneyGram Site
https://www.moneygram.com/intl/Documents/locator-map.html

Q How can I check the status of my receive order?
A You can check the order status from 'My Account' > 'Receive History'

▼Receive History
https://moneyonline.kr/member/top/
Q What do I need to receive a MoneyGram order?
A To receive MoneyGram order you need the following:

1.Your domestic(Korean) bank account
2.MoneyGram reference number issued by your sender
3.Sender’s Last name
Q Do I need to enroll myself to receive a MoneyGram order that's less than KRW 1 million?
A If you are receiving less than KRW 1 million per week there is no need for you to enroll yourself.
Q Is there a bank transfer fee when receiving MoneyGram order from moneyOnline?
A If you are collecting your funds to Shinhan or Jeju bank account, there is no bank transfer fee.
Otherwise, KRW 500 will be deducted from your receiving amount as the transfer fee.
Please note that the bank transfer fee may change without prior notice.

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